Refund policy

Everything we sell is guaranteed for life to be what I call it, most of what I deal in I have dealt in my entire life so I am not guessing on my attributions.   If somehow I make a mistake please reach out and we will make it right.   Below is the return policy for all other reasons.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.   Since I sell unique items that typically require a significant amount of time to locate and prepare for shipping, and I am unable to recover the 3+% processing fee I am forced to charge a 5% restocking fee on domestic returns.   There will be no restocking fee on exchanges for store credit.   Please understand I will make every effort to work with you and take making/keeping my customers happy very seriously, but there are conscious-less serial returners out there that seem out to destroy small businesses and couldn't care less how much I lose on returns.   I welcome exchanges as I want you happy, I just cannot afford to lose $50 on a transaction that someone returns on a whim.   INTERNATIONAL RETURNS - are responsible for their own return shipping.   I do not have the ability to provide international return labels, nor can I afford that type of loss on a non-transaction with what will 99% of the time be a first time customer.    I love my international customers and appreciate you so much, one of the best things about international customers is they typically realize that returns are not an option so they put more thought into their purchases.   

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@estatefreshaustin.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@estatefreshaustin.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Returns can be a lot of strain on a small business, I prefer and accept exchanges within 30 days with no restocking fee, please contact me with the item(s) you are interested in exchanging for so I can reserve them.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iancaselaw@gmail.com.