No, yes I accept returns, on average I lose about $50 on a return due to lost productivity! But of course I would rather take a return than stick a customer with something they hated, but reality is there are people who return and people who don't. I don't return unless the product was seriously misrepresented ever, not even from Amazon. I have customers who have purchased 20-100's of items from me over several years and I have never had to discuss a return with them. I've had new customers show up and order two items and return them both. Returns are the equivalent of an hourly wage worker's boss just deciding that instead of paying them for the day that they will charge them for the pleasure of working. I love what I do, but looking for things that sold, packing them, then opening up a return package after paying shipping both ways isn't my favorite part. Plus if I had spare time I would go do some volunteer work or take my kid to the park. Some businesses build the high cost of returns into their prices, I absolutely do not and have an extremely low return rate when dealing with customers that take the time to look at my pictures and read my descriptions. And I do realize that my customer's time is very valuable, that is the main reason we try to keep the descriptions short and try to have fewer high quality photos rather than 20 bad photos that you need to squint at. We are not trying to hide or omit anything, it's just everything boils down to time on both mine and the potential customers end for us. In the extremely rare event that I omit a flaw or misrepresent an item, I absolutely offer free returns for life. I'm always grateful for an exchange over a cash return as I cannot recover processing fees when doing a refund. If it's a return based on somebody just not taking the time to know their size or changing their mind I will still refund with a 5% restocking fee or do an exchange with no restocking fee.

If you are a regular customer and whether it's something you bought for resale that you cannot sell or something you just decided you do not love anymore then please reach out and we will work something out. Just please keep it to a small percentage of total purchase. Also please realize that if you are a wholesale customer, chances are that if you have spent 100k with me that you have made 100k profit, while I likely made 10-20k profit on what was likely several transactions and hundreds of items fulfilled. So while I know it's human nature to focus on just those few items that didn't sell or that you can't make your dream margin on, I beg you to look at the "big picture" and realize that overall you will win doing business with me and a high return rate (over 5%) will absolutely eat up any profit I would have made through us doing business due to lost productivity and the time it takes to fulfill those items then put them back into our inventory. Reality is most of the refunds I end up having to give due to not being able to fulfill an order is from an item that was returned then misplaced after it was returned due to time limitations. I also have my "official" return policy at the bottom of each page.